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"It was okayy "

"Staff was very kind and everything was easy to access. Breakfast was good and our room was clean!!"

"I would suggest skipping this hotel for anyone looking to stay in the Mystic area. This hotel looks nothing like the photos in the property listing. It is dated, dark, and uncomfortable. The surrounding area is ugly and close to nothing. The breakfast is a joke and borderline inedible. I called Expedia immediately to report the discrepancy in how the hotel is presented in the listing and the reality. I hope the company steps up and makes this place what they say it is. "

"My room had a problem with noise level from an adjacent area. We were unable to sleep till 1:30 am . The shower had no shower head built-in and pillows were uncomfortable."

"Everything was great"

"Staff was extremely friendly. Room wasn’t the cleanest. The bathroom vent didn’t work. The beds were not comfortable at all. Breakfast was ok. Most best westerns I have been to serve either pancakes or waffles They didn’t. At least not the day we started. It was FINE I ate a muffin and apple and checked out. I’d stay somewhere else just because of the bed. Nothing in mystic is super close to each other. "

"yes "

"I’ve gone to this spa for many many years. I Amy so disappointed to see the decline of this once beautiful place. It’s tired and in need of much repair and updating "

"Way too crowded, no place to seat in the water park area, 45 min+ lines for main attractions. Food service expensive and it takes forever to be ready. Overall cleanness so so "